February 2012
Document Supply

Dear Subscriber,

Welcome to our February newsletter.
In this issue, we give you an update on the new British Library Document Supply Service, replacement of the Integrated Catalogue, Customer Services updates and other news from The British Library. 

We value any feedback you might have - simply 
email the editor

What's in this issue:

British Library Document Supply Service ARTEmail Formatting Closure of the Integrated Catalogue EThOS & Customer Service Update Prints & Surveys

British Library Document Supply Service (BLDSS)

Roll out of new Document Supply Service begins!

We're pleased to report that the new British Library Document Supply Service (BLDSS) was successfully launched in November 2011 and to date 25 of our largest customers have been deployed to the new system. As with all projects of this scale and nature, we have experienced some significant technical challenges that have delayed the roll out of the service to all of our customers, but the feedback so far has been very encouraging, with many commenting on the quality of our new full colour documents and the speed of delivery.

Over the next couple of months, we plan to deploy the system to all of our customers in three stages:

  1. Ordering systems - we will migrate the Ordering systems of selected customers onto BLDSS We aim to complete this by the end of March 2012, and, at this point, you will notice faster delivery of items and higher quality scanning 
  2. Online Administration - stage 2 will launch an online platform that will enable Administrators to control how the service is deployed within their institution
  3. Online Ordering - stage 3 will see the launch of our Online ordering interface

Under current estimates, stages 2 and 3 are planned to be deployed by the end of May 2012.

British Library ARTEmail Formatting

Ensuring all requests are submitted in the standard

For BLDSS to run effectively and efficiently - and more importantly, for you to benefit from all its enhancements - it is vital that all submitted requests conform to the current ARTEmail standard

Please compare your current ARTEmail format to the standard, and if your current format strays from the standard, it's imperative you change the format of your ARTEmail request files to match the standard. Formatting errors in future may result in rejected orders.

The areas where this is most important are:

  • the use and positioning of keywords and, in particular, the use of keywords which are not up-to-date
  • formatting ARTEmails in a way which gives us the best chance of matching your request to our stock
  • the format of the bibliographic data
  • ensure correct format of ADD address (alternative delivery address)
Submission of requests in the standard format will enable us to provide you with a better, quicker and more accurate service, and more importantly, fewer failures on some of your requests which we could have fulfilled.

If you require further information on this issue, please contact Customer Services

Replacement of the Integrated Catalogue

The Library's Integrated Catalogue has now been replaced by Explore the British Library. The new search facility gives improved access to around 57 million records of items held in the Library.

Explore the British Library allows users to search both the British Library's website and a large number of the items available to customers from the collections including books, journal titles and articles, maps, sound recordings, research databases, archived websites, newspaper titles, trade journals and images.

If you have bookmarked, you may wish to amend it to



EThOS celebrated its third birthday last month. The e-theses web service now holds 55,000+ full-text theses, all available for free from anywhere in the world. The service also links directly to thousands more theses held directly by universities in their repositories. Around 450 people every day are now dipping into EThOS to retrieve doctoral theses to help their research.
Click here for our most recent leaflet.

Customer Services Update

Default Copyright Fees

Withdrawal of Overseas Library Privilege Service

Acquisition Policy Changes

British Library Prints
From just £15

Striking framed and unframed prints, canvasses greetings cards and postcards of images from the British Library's archives are now available through our new website

Images available range from iconic manuscripts such as the Magna Carta to maps and stunning landscape photographs by Fay Godwin.

Exhibitions at St. Pancras and Surveys

Royal Manuscripts: The Genius of Illumination
11 Nov 2011 - 13 March 2012

Discover the British Library's unique collection of medieval and Renaissance illuminated manuscripts.

Seven Up Census - everyone counts! 
If you are one of the 50,000+ people who have used the Business & IP Centre services over the past seven years, please take part in our survey

Your help will be crucial in maintaining our funding and ensuring we meet your needs. You could also win £100 worth of Amazon vouchers.


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